Terms & Conditions
Last updated: 10 September 2026 · TeslaRides (teslarides.co.uk)
1. Who takes your booking
TeslaRides advertises private-hire and airport-transfer services and collects customer journey enquiries. TeslaRides is not a private-hire operator and does not accept or operate private-hire bookings.
Your private-hire booking is made with, and accepted by, Happy Cabs (Stafford) as the licensed private-hire operator. The contract for the journey is between you and Happy Cabs (Stafford).
2. How a booking is made
- You submit your journey details (pick-up, destination, date and time, passengers, and any special requirements) through the TeslaRides website, phone, or WhatsApp.
- TeslaRides passes your enquiry to Happy Cabs (Stafford).
- Happy Cabs (Stafford) decides whether to accept the booking and, if accepted, formally records the booking through its booking system under its operator licence.
- Once the booking and fare are confirmed, Happy Cabs (Stafford) sends a secure payment link to your WhatsApp number, and you pay Happy Cabs (Stafford) directly.
- Happy Cabs (Stafford) dispatches a licensed driver and vehicle to carry out your journey, in line with its normal dispatch arrangements.
3. Vehicle availability
While the Tesla Model 3 is the intended vehicle for your journey, if it becomes unavailable due to unexpected circumstances (for example, breakdown, accident, charging fault, or scheduling issues), a suitable licensed alternative vehicle will be offered through Happy Cabs (Stafford). You have the choice to decline the alternative vehicle — if you do, the booking can be cancelled and any payment you have made to Happy Cabs (Stafford) will be refunded in line with their booking terms.
4. Payment
When your pre-booking is confirmed, Happy Cabs (Stafford) will send a secure payment link to the WhatsApp number you provided. You will always pay Happy Cabs (Stafford) directly using that payment link. TeslaRides never collects fares, deposits, or any payment from customers. Any fare estimates shown on this website are indications only; the final fare is confirmed by Happy Cabs (Stafford) when the booking is accepted.
5. Cancellations, refunds and complaints
Any cancellation, refund, fare dispute, or complaint about a booking, payment, or journey is handled by Happy Cabs (Stafford) in accordance with its own booking terms and procedures. Please contact Happy Cabs (Stafford) directly for any of these matters.
6. What TeslaRides is responsible for
- The TeslaRides website, its content, and its enquiry form.
- Collecting your journey requirements and contact details and passing them accurately to Happy Cabs (Stafford).
7. What TeslaRides is not responsible for
- Whether a booking is accepted, the availability of vehicles or drivers, journey times, pricing, or the completion of any journey.
- The acts or omissions of Happy Cabs (Stafford), its drivers, or its vehicles.
- Any loss arising from a booking, payment, cancellation, or journey, which is subject to the booking terms of Happy Cabs (Stafford).
Nothing in these terms excludes or limits liability that cannot be excluded or limited by law.
8. Accuracy of information
You are responsible for giving accurate journey details and contact information. If the details you provide are wrong or incomplete, the booking may not be accepted or may need to be re-quoted by Happy Cabs (Stafford).
9. Your data
Journey and contact details submitted through this website are shared with Happy Cabs (Stafford) so your booking can be accepted and processed. Both TeslaRides and Happy Cabs (Stafford) handle personal data in line with UK data-protection law. See our Privacy Policy for details.
10. Changes to these terms
These terms may be updated from time to time. The version published on this page at the time you submit an enquiry applies to that enquiry.
11. Contact
Questions about this website: [email protected]
Questions about a booking, payment, or journey: contact Happy Cabs (Stafford) directly.